Privacy Policy

This Privacy Policy explains how ForgeNorth ("we", "us", "our") collects, uses, and protects personal data when you use this website or contact us.

Who we are

ForgeNorth is a web design and development studio based in Sunderland, Tyne & Wear. You can contact us at [email protected].

What we collect

• Contact details: name, business name, email address, and phone number.
• Enquiry details: the information you submit in the contact form.
• Analytics data: basic, aggregated usage data via Google Analytics (if you consent).

How we use your data

• To respond to your enquiries and provide quotes or project information.
• To deliver and support services you request from us.
• To understand site performance and improve the website (with consented analytics).

Legal bases for processing

• Consent: for analytics cookies and any optional communications.
• Legitimate interests: to respond to enquiries and run our business.
• Contract: when providing services you request from us.

How we share data

We do not sell your data. We only share data with trusted service providers that help us run our business, such as:

• Email delivery and hosting providers.
• Analytics providers (only if you accept analytics cookies).

Data retention

We keep enquiry data only as long as necessary to respond to your request and manage any ongoing relationship. We regularly review and delete data that is no longer required.

Your rights

You have the right to request access to your personal data, correct it, or ask us to delete it. To do so, email us at [email protected].

Cookies and analytics

We use a minimal cookie banner to ask for consent before loading Google Analytics. If you decline, no analytics scripts are loaded. You can also clear your browser cookies to reset your choice.

Security

We take reasonable technical and organisational measures to protect your data, including secure hosting, HTTPS, and limited access to inboxes that receive enquiries.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page.